Refund policy

Overview & Philosophy: All Sales Final

Because our catalog consists of irreplaceable vintage artifacts, 75- to 100-year-old architectural salvage, handcrafted bespoke furnishings, and dedicated freight consignments, all sales are final once an order is placed.

The Story Is in the Flaw

Authentic age and history are at the heart of our collection. Naturally weathered wood grains, softened edges, joinery notches, mineral variations, and oxidized iron patinas are authentic hallmarks of pieces that have lived full lives spanning up to a century. These organic characteristics are celebrated as historical provenance and are not considered manufacturing defects or damages.

Because items cannot be returned due to size constraints or aesthetic second thoughts, we encourage you to measure your space carefully before ordering. Our studio team is always delighted to provide additional photographs, natural-light videos, or precise clearance dimensions prior to purchase.

Transit Damage & Structural Discrepancies

While all sales are final, we are reasonable people who deeply value our clients and stand behind the integrity of our studio.

If your piece arrives with an undisclosed structural compromise or sustains damage during carrier transit, we will work with you to make it right:

  1. Inspect Upon Delivery: Please thoroughly inspect all packaging and items immediately upon arrival before signing carrier release forms.
  2. 48-Hour Notification Window: If transit damage or an undisclosed issue is discovered, you must contact our studio within 48 hours of delivery.
  3. Required Documentation: Email info@studiovastu.com or message our concierge via WhatsApp at +1 (512) 920-2770 with your order number, a brief description of the issue, and clear photographs showing:
    • The exterior shipping box/crate (including carrier shipping labels)
    • The interior protective packaging
    • The specific area of damage or structural concern on the piece
  4. Resolution: Upon reviewing your claim, we will determine the best path forward—whether coordinating professional on-site repair/restoration, processing a carrier insurance claim, or providing an equitable resolution.

Items returned without prior written authorization from Studio Vāstu cannot be accepted or refunded.

Order Changes & Cancellations

Orders enter our packaging and dispatch workflow promptly. For cancellation windows prior to dispatch, please refer to our dedicated Purchase Options Cancellation Policy linked at checkout.